INBOUND SERVICES
1. Sales & Advertising Response
How many times have you upset or lost customers and revenue by not answering the phone when they need you? Imagine how much this must have cost you
When looking to attract new and existing clients, it is critical that any marketing activity be supported by a sufficient sized resource to deal with the inevitable enquiries.
70% of New Customers will hang up if the phone is not answered within 25 seconds and 80% of callers will hang up if they get through to an answering Machine!
By failing to provide your customers with a means to transact with you at their convenience, you run the risk of loosing their custom to your competitors.
Convergence has a proven track record of working with SME businesses to provide them with robust, flexible and most importantly scalable call handling solutions to deal with any size of media campaign.
By having a scalable call handling resource, you will always have people on hand to answer and service your customers’ calls.
Our call centre services can act as a first point of call or as a backup to your existing call handling operations, which allows you to maximise your in house resources to its fullest.
We can act as a fully functioning sales line that can process transactions, orders and applications; in addition we can act as a means to provide cross and up sell opportunities to you with a view to increasing your average order value.
All details of the transaction will be sent directly to you via an instant email or CSV report allowing you to have complete visibility over your outsourcer.
We can integrate with your existing transactional platforms, to ensure that there is no additional work placed upon your in house teams. We can provide you with on tap sales support should you require it, due to our call centres functioning 24 hours a day, 7 days a week and 365 days a year.
In addition we can also act as a simple but effective method of gauging the successfulness of any given marketing campaign. We can provide you with vital management information that looks at the call profile of you customers. This information includes:
- Calls By TV Region.
- Calls by media source.
- Call by time of day/week/month/year
The importance of capturing your Customer's call efficiently cannot be underestimated as it helps to:
- Improve Brand Image
- Improve Customer Satisfaction
- Increase Sales
- Improving Customer Retention
Convergence has a great track record of providing these solutions to a vast array of leading companies on the following industries - Finance, Leisure, Retail, Real Estate, IT, Cosmetics, pharmaceuticals and public services.
2. Help Desk & Support
Having successfully won your customer it is important that you have sufficient resources in place to be able to service their ongoing needs and requirements as and when its needed.
Re-sourcing internally to service customers 24/7 can be a very costly exercise, especially if the requirement is for only a small amount of calls per day.
Convergence has a proven track record of delivering a multitude of Helpdesk and Support solutions to SME businesses.
Help Desk Services
Convergence is able to provide your customers with a first point of contact so that any issues or concerns raised can be instantly fed back to you. Our agents are able to provide your customers with answers to their frequently asked questions, provide valuable information relating to post sales services and provide walkthrough and helpdesk solutions.
Call Out Services
24 hours business requires 24 hour support. If you need to attend to your clients’ needs around the clock then Convergence can act as a means to capture that enquiry and ensure the correct individual is always notified.
24/7/365 Service
Convergence can provide you with the means to provide cover for the office should you be required to leave unexpectedly. We can capture all inbound calls and ensure that they are handled in a professional way, allowing you to concentrate on the job at hand without having to worry about who is manning the phones.
3. Answering Service
Our business telephone answering services provide cost effective ways for businesses to handle after hour calls or when staff are unavailable - live operator telephone answering service is a key component of our call centre solutions. An answering service is more than just someone answering your calls, to your customer, we are your business. Our professional staff will insure your callers are greeted by a courteous and helpful voice and will insure you receive accurate messages in a timely manner
The quality of your customer care will make or break your business. An answering service can help ease the stress. In our new global economy, it is increasingly important to take care of your customers on their terms and around their schedule, not around your business hours. By being on the job 24-hours a day and having extremely talented and flexible employees, Convergence has the ability to perform multiple tasks for your business. From anything ranging from performing inbound order taking from customers requesting your product/service to direct marketer sales calls to providing information to potential customers inquiring about the products/services that your business offers.
Telephone Answering Service
Exceptional Telephone Answering Service value is what we create at Answering Service Care. We have the best, most qualified people in the telephone answering service industry. Cost-effective solutions for any size business.
- Professional Answering Service
Our professional answering service’s outstanding reputation has come from years of experience and excellent support from our team of professional 24 x 7 Phone Answering Service
When a business opportunity knocks, shouldn't it always be open? By availing our answering service you can be out of the office, on the phone, in a meeting, or even on vacation.
- Live Phone Answering Service
Your choice with our systems, we can send messages instantly to your cell phone, email, PDA, pager or fax.
- Business Answering Service
We provide you with state-of-the-art business answering service. Your company calls will be handled promptly and efficiently by our friendly and experienced answering service professionals.
- Why Convergence Telephone Answering Service ?
There are other Telephone Answering Services out there, but none with Convergence’s years of experience. There are cheaper services out there, but Convergence provides an extensive four-week training program to its employees and employs them on a full-time basis. Experience and training make Convergence's Telephone Answering Service the most professional, efficient and dependable you can find. Your business deserves the best, 24 hours a day, 7 days a week.
LEAD GENERATION
If you want to find hot new prospects or get ahead of your competitors then you will need to use the most effective method of B2C & B2B lead generation – which is telemarketing. It doesn’t matter how good your CRM data is or how much digital marketing you throw at your potential customers, eventually if you want to try and make a sale you will have to speak to your potential client.
The benefit of outsourcing
Many sales teams are motivated, personally and financially, to go for the quick win. Cold calling is sometimes the very last thing your sales person wants to do. In reality, you greater control over your sales pipeline. It can support your sales team by allowing them to concentrate on closing sales and increasing current client spend.
For high cost or complex products or services, professional lead generation can help you control your pipeline in the long and short term. We help our clients build a detailed profile of their customers, their needs and decision making processes, their budgets and when they intend to accept tender applications or even go ahead and buy.
What exactly is a qualified lead?
What you do need to consider before you outsource is the specifics of what you would call a ‘qualified lead’. It is certainly wise to decide how far down the sales cycle you want your lead to be, some clients specifically want to have a fully qualified sales appointment; some just want to ascertain a definite level of interest so their sales team can follow up and develop the lead.
Our experience
Whatever your needs, we can help you generate and develop new quality business opportunities to keep that all-important sales funnel topped up. Convergence specialises in B2C telemarketing. We have relevant, real experience of selling into the B2C sector in Australia, New Zealand & the UK, with sales skills acquired in professional telemarketing & telesales.
Convergence delivers unscripted outbound calls for consumers as well as small to medium size companies. We work on long and short term projects helping clients achieve their goals. We will provide a dedicated account management team, strategic data management, real time reporting, bespoke and individual campaigns and most importantly, an honest and open commitment to producing the results you want to achieve. We create efficient, bespoke, unscripted telemarketing campaigns which are crafted to deliver results as specified by you.
We can help you to:
- Generate consumer leads and business opportunities
- Support your sales team by warming up leads and setting appointments
- Sell into existing or lapsed customers
- Investigate new markets or research current client activity
- Create strategic advantage - increasing market share or penetrating new markets
- Support online and offline activity to increase results or profit.
Any questions?
Typically, you may not have outsourced any part of your sales process before, or you may not be sure how your business could make the best use of lead generation activity, for more information give us a call on + 61 2 8006 4327.
or
email us at info@convergencesolutions.net.
We know what works and what doesn't and can give you straightforward advice on your campaign.
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