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Is Tele Sales/ Lead Generation/Prospecting/Appointment Setting/Telemarketing/Surveys for me?
A : Outsourced telemarketing campaigns can work for just about any business. Approach it just like you would any other advertising endeavour, set aside a reasonable budget to test it and see if it works for your business. |
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Tell me about your staff?
A : We are a privately owned company offering a full range of new business development, direct marketing and survey services to our clients.
Our team of Business Developers and Account Managers are at the coalface of your campaign – they’re the people who are speaking with your prospects and customers on a daily basis and are recruited for this skill.
One of the key success factors in any outbound business to business telemarketing or lead generation campaign is to have a conversation with your prospects and avoid sounding scripted or giving the “hard sell”.
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How soon can I get going?
A : We can have you up and running within a couple of days.
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What are the typical steps required in setting up a campaign?
A : We make it as painless as possible for you. We will work with you in creating an ideal customer profile, script development, objection handling etc.
If your campaign requires a print mailer we have the range of necessary inhouse skills to execute most print campaigns.
As part of many client campaigns we design, distribute and track an email newsletter.
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How do you handle inbound calls?
A : We can issue you with a dedicated number which is answered in your company name or you can divert your company phone to our switch.
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Who supplies the database?
A : We can supply a range of data lists which are constantly updated by our dedicated data team. One of the most important elements of any direct marketing campaign is the data list of prospects. Your Project Manager will advise you of the elements involved in building a data list.
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How do you handle inbound calls?
A : We can issue you with a dedicated number which is answered in your company name or you can divert your company phone to our switch.
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What happens to my database at the end of the campaign?
A : If you supply the database, this is yours to take away with you at anytime. If we supply the database then it remains our property.
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Do you sign a confidentiality agreement?
A : We are happy to sign a confidentiality agreement with you. We can supply a standard mutual confidentiality agreement or we will be happy to sign yours.
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Do you offer any other services?
A : Yes we do. Other services offered by Convergence include our range of customer survey solutions, data lists, event promotion and email marketing.
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How do you handle inbound calls?
A : We can issue you with a dedicated number which is answered in your company name or you can divert your company phone to our switch.
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What is the typical duration of your campaigns?
A : Anything from 1 day to 1 year.
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What role must the client play in all of this?
A : As well as being cost effective, we require a minimum of input from yourself. Your Project Manager will be available every step of the way.
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